Frequently Asked Questions

Results don't need to be complicated. But products sometimes are. We've tried to answer as many questions below as we can.

If there's anything not covered below, send us a message!

General Questions

How do you handle intellectual property and confidentiality?
All projects run under strict NDAs. Clients retain full IP ownership, and we maintain secure version control and data management throughout.
Can you make my product reliable and successful?
Our engineers work to the relevant industry standards and compliance regulations for your sector. We prototype, test and build for long product life, the specific standard depends on what you're building, see the relevant Expertise page for detail.
What's your process for a new engagement?
Every project starts with research, understanding the business, market and user problem, before any design or engineering work begins. From there, disciplines work in parallel rather than handing off sequentially. See our Process page for the full breakdown.
Do you work with startups as well as established companies?
Yes. We work across early-stage concept validation through to production support for companies already shipping at volume.
Where are you based, and does location affect how we work together?
Melbourne and San Diego. Time zone overlap between our Melbourne studio and the US West Coast means work often progresses overnight from a US client's perspective. See our Company page for more on how the two studios work together.
Do you take on projects that need specific regulatory certification, like medical devices?
Yes, we've developed Class 1 and Class 2 medical devices.

Contact

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Australia

50 Duke Street Abbotsford Victoria 3067 Australia
+61 3 9427 0355

United States

4660 La Jolla Village Drive Ste 100
 San Diego CA | USA 92122a
+1 (619) 786-8030